Question 1

How quickly can you respond to an urgent issue?

Accepted Answer

Standard and Full clients receive same-day response on urgent matters during UK business hours. Out-of-hours emergency support is available on the Full plan.

Question 2

Do I have to sign a long contract?

Accepted Answer

No. All plans are billed monthly with 30 days' notice. We don't believe in tying SMEs into 12, 24 or 36-month contracts the way larger HR firms do.

Question 3

Are you regulated? Can you go to tribunal with me?

Accepted Answer

We are CIPD-aligned and follow the ACAS Code of Practice. For tribunal representation we work alongside trusted employment law solicitors and can manage that relationship for you.

Question 4

Do you actually speak Polish, or do you use translators?

Accepted Answer

Kamila is a native Polish speaker. All bilingual documents are drafted directly, not machine-translated.

Question 5

How is my company data kept secure?

Accepted Answer

All client data sits in encrypted UK/EU hosted infrastructure (Neon Postgres, AWS eu-west). Access is role-based, audit-logged and protected by mandatory two-factor authentication for admins.

Question 6

What does the client portal do?

Accepted Answer

Your portal stores your contracts, policies and handbook, lets you raise HR tickets, and gives your managers self-service access to template documents - all behind 2FA.